Welcome to STLAuthentics.com! Direct from the Scottrade Center in St. Louis, MO.


Returns & Exchanges

Return Policy

Please feel free to return any item,within 30 days, for a prompt exchange or refund. (Customized Jerseys are not returnable).

If you are returning an item for a refund, you will need to include a Merchandise Return Form. Your return will be processed in 3-5 business days from the day that we receive it. When your return is processed, you will receive an email notification. Typically, a refund in the amount of the price of the item(s) returned and applicable sales tax (shipping fees are not refundable) will be credited to the original form of payment. Here are the basic steps:

  1. - Pack the item securely in the original package, if possible.
  2. - Enclose a Merchandise Return Form with the item. CLICK HERE to download a merchandise return form.
  3. - All products must be returned in good condition, in original packaging (whenever possible), and with all tags, paperwork, parts and accessories to ensure full credit
  4. - All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  5. - Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  6. - You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

 

Exchange Policy

If you would like to exchange an item for a different item, you should return the unwanted item(s) using the standard return procedure listed above, receive a refund, and place a new order for the desired replacement item(s). Due to the nature of our business, this is the most efficient means by which an exchange can take place; we cannot otherwise guarantee that your requested replacement item would be in stock by the time we receive your return.

STLAuthentics.com is proud to offer fans exclusive access to St Louis Blues and Winter Classic Gear. All products ship from or can be picked up at the Scottrade Center in St Louis.

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True Blues Authentic Team Store
1401 Clark Avenue
St. Louis, MO 63103
Phone number (314) 622-5495
Open Mon - Sat 10-5 CST

Online Customer Support
Phone: (314) 622-5495
Email: mtierney@rankandrally.com
Open Mon - Sat 10-5 CST

 

 






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