Frequently Asked Questions

Shipping and Fulfilment

When will my order ship?

Most orders ship the same or next business day, for some items such as custom jerseys or drop ship items there is additional processing time. There is usually 1 or 2 days additional processing time for orders going to APO/FPO/DPO or US territories.

How do you ship orders?

All orders are shipped Via UPS and The United States Postal Service. All orders within the US will have the ability to track to their destination.

Do you ship to APO/FPO/DPO?

Yes. The USPS is the only carrier who delivers to these addresses so all orders will ship via Priority Mail regardless of shipping method chosen.

Do you ship to US TERRITORIES (Puerto Rico, Guam, etc.)?

Yes. We use USPS to ship to US Territories and all orders to these addresses will ship via Priority Mail regardless of shipping method chosen.

International Orders

Do you take international orders?

Yes. All international orders will ship via UPS. Please note, additional charges may be applied if actual costs exceed original shipping charge. You will be notified via email prior to charge.

Other Questions

How do I update my password?

To update your password, go to the My Account page and enter the new password in the "Password" and "Confirm Password" fields and then click the "Update" button that is located below the Billing Address field.

I have a coupon code but it is not working, what should I do?

Please contact our Customer Service Team and they will able to assist you.

I don’t see a product I want can you help me find it?

Yes. Please contact our Customer Service Team and we would be happy to assist in finding products, product information or placing an order

I forgot my log in and/or password, what should I do?

Please visit the registration page and click the forgotten password link. If you encounter issues with the forgotten password process, please contact Customer Service.

I am having an issue using the website who can I talk to?

You can contact our Customer Service Team with any issues you are having with the website, or an order you placed with us. Customer Service representative are available to help you Monday through Sunday, 8 AM to 5 PM PST and can be reached by phone at 1-314-622-5495 or by email at customerservice@stlblues.com

Please do not contact the Team Store at Oracle Arena with issues about online orders. The staff at the Arena will not be able to help resolve online order issues.

STLAuthentics.com is proud to offer fans exclusive access to St Louis Blues and Winter Classic Gear. All products ship from or can be picked up at the Scottrade Center in St Louis.

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True Blues Authentic Team Store
1401 Clark Avenue
St. Louis, MO 63103
Phone number (314) 622-5495 
Open Mon - Sat 10-5 CST

Online Customer Support
Phone: (314) 589-5944
Email: mtierney@rankandrally.com
Open Mon - Sat 10-5 CST

 

 










St. Louis Blues Hockey Club, LP © 2017
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